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Return / Exchange Policy
At AVTR Boutique every rag quilt crib bedding order is handmade by me, Bobbie, once the order is placed. These orders take a few of weeks to complete from the date of payment being received. Make sure to check out the current processing time to make sure your bedding will arrive to you in time.
Please contact me at bobbie@avisiontoremember.com if you have any problems with your order.
Returns
Our policy lasts 30 days. If 30 days have gone by since your receipt of items purchased, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
No Returns or Refunds given on Digital Items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bobbie@avisiontoremember.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bobbie@avisiontoremember.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Before placing your order, if you have any questions / concerns / or are worried about matching colors of fabrics to your room please don't hesitate to contact me by emailing me at bobbie@avisiontoremember.com or contacting me on facebook and I will make sure to answer all of your questions.